Frequently Asked Questions
And some questions that are asked very rarely…but are still important.
Can I make changes to my site?
Yes. You should feel comfortable making content edits to your site, adding blog posts or publishing new pages. Just know that, should anything go wrong, we will restore your site to the most recent backup, which may be up to a month old, depending on your plan. In some cases, we can restore content to a previous version stored within your site itself.
If you have any major changes in design or functionality, we recommend you give us a call. We’d be happy to talk through the changes, their compatibility with existing site configuration and impact on site performance. We can also create an extra backup, so if anything goes wrong, your site can be restored quickly. Of course, we’re always happy to schedule a service call for one of our experts to handle the changes for you, if you’d rather.
When I get SiteWarranty, do you host my website?
Hosting is not included. SiteWarranty is an additional service that provides off-site backups*, periodic updates* (of WordPress, theme and plugins), automated virus scans & security checks* and site restoration in case of major site failure or site hack. Additional services are provided with some plans.
We provide peace-of-mind that your site is secure and backed-up if something goes wrong. PLUS the expertise to restore your site, or correct problems to get you up and running quickly.
There is no need to change your hosting, or domain registration. If you’re looking for website hosting, we recommend a Managed WordPress plan through our sister-site Worry Free Sites. Prices start at $14.99/mo for one website with a free SSL security certificate! Click here to get hosting.
*at intervals determined by your SiteWarranty plan
What if I already back my site up regularly, do I need SiteWarranty?
That depends. If you’re comfortable with troubleshooting problems and restoring your website, you may not. However, many popular backup plugins create a copy (backup) right on the same hosting account as your website. This presents a problem if the hosting account becomes corrupt or you lose access to it.
SiteWarranty is an additional service that provides off-site backups*, periodic updates* (of WordPress, theme and plugins), automated virus scans & security checks* and site restoration in case of major site failure or site hack.
Most importantly, we provide the expertise to restore your site, or correct problems to get you up and running quickly. That’s peace-of-mind that your site is secure and an expert is on-hand should your site need it.
How do I cancel my SiteWarranty plan?
Awwww….really? While we’d hate to see you go, you can choose to cancel your plan at any time. You can send an email to support@sitewarranty.com
OR
Log into sitewarranty.com, go to My Account and click Cancel under your membership level. Remember, cancellation will prevent future billing, and you’ll still be covered through the end of your term.
Expert Support. Here to help.
Maintain
Your SiteWarranty plan includes required updates, monitoring & security. All essentials to keep your site stable and secure.
Repair
Sometimes links go bad or functionality stops working. Book a Service Call and we'll quickly get your site back on track.